Welcome to the Weatherill Essentials Support Portal! If you encounter an issue, have a question about an order, or need assistance across any of our four divisions, submitting a support ticket is the fastest way to get in touch with our team.
Follow the step-by-step guide below to submit your request.
Step 1: Access the Ticket Portal
To open a support ticket, navigate to either of the following web addresses:
Direct Form: desk.weatherillessentials.com/forms/ticket
Short Redirect Link: support.wesan.biz/ticket (This will automatically redirect you to the direct ticket form).
Step 2: Fill Out Your Contact & Organisation Details
Please provide accurate details so our team can follow up with you promptly:
Name * (Required): Enter your full name.
Email * (Required): Provide a valid email address where our support team can send updates and responses.
Department/Team * (Required): Select or specify the team or department relevant to your inquiry.
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Division * (Required): Choose the relevant division:
Weatherill Essentials (Core Store)
Weatherill Essentials Tech
Weatherill Essentials Publishing
Weatherill Essentials Ministerial Services
Step 3: Categorise & Describe Your Issue
To help us route your request to the right specialist, please complete the following fields:
Category: Select the topic that best matches your issue (e.g., General Inquiry, Billing, Technical Support).
Priority: Choose the urgency level for your issue.
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Title * (Required): Enter a short, clear summary of your issue.
Example: If you are having trouble logging in, use a title like "Account issues". If you have a question about an invoice, use "Billing issue".
Description * (Required): Provide a detailed explanation of what happened. Include any error messages, steps to reproduce the problem, or relevant background details.
💡 Note: Fields marked with an asterisk (*) are required to submit the form.
Step 4: Attach Supporting Files (Optional)
Upload File: If applicable, attach screenshots, documents, or logs to help our support team resolve your issue faster.
Maximum Allowed File Size: 10 MB
Allowed File Types:
.pdf,.doc,.docx,.xls,.xlsx,.csv,.txt,.rtf,.html,.md,.zip,.mp3,.wma,.mpg,.flv,.avi,.mp4,.webm,.jpg,.jpeg,.png,.gif
Step 5: Submit
Once all required fields are filled out, click Submit. You will receive an automated email confirmation containing your ticket reference number. Our team will review your submission and respond as soon as possible during standard business hours.